P1 TECH SOLUTIONS / BUSINESS TECH SUPPORT
Your technology.
Our support.
When IT gets in the way, give your team a clear place to turn. P1 Tech Solutions helps Central Florida businesses work through everyday technical issues and plan for more dependable technology.
Prefer a conversation? Start with Live Chat.
MAJOR DISRUPTION OR COMPLETE OUTAGE?
Call P1 directly.
Tell us what is affected, who cannot work and the impact on your business. Standard support hours are Monday–Friday, 8 a.m.–5 p.m. Eastern Time. After-hours support is available only through special client arrangements. Support coverage, scheduling and response arrangements depend on your service plan and availability.
GET TO THE RIGHT HELP
Choose the best way to reach P1.
Support Tickets
Send the issue details, affected service and business impact so P1 has the information needed to review your request.
Live Chat
Start a conversation with P1. If chat is offline, use the ticket option to send your request.
Phone support
For a major disruption or complete outage, call P1 directly and describe what is happening.
SUPPORT FOR THE WAY YOUR TEAM WORKS
Start with the problem. We'll discuss the next step.
Share the symptoms and the impact on your business. P1 can review the request, discuss a suitable approach and confirm the scope of work.
Devices & software
Describe slow computers, hardware problems, application errors or a tool that has stopped working.
Email & Microsoft 365
Get the conversation started about email, sign-in, user access or collaboration issues.
Networking & Wi-Fi
Tell us about unreliable connections, office Wi-Fi or systems that cannot reach the network.
ON-DEMAND / BREAK-FIX SUPPORT
Hourly support, matched to your priority.
Choose on-demand support for a specific issue without an ongoing managed IT contract. Confirm the priority, service availability, scope and billing arrangements with P1 before work is arranged.
NORMAL
$75 / hour
Turnaround window: 8–24 hours
Requests that can be completed within a couple of business days.
HIGH
$125 / hour
Turnaround window: 4–8 hours
Time-sensitive requests with a direct impact on business operations.
CRITICAL
$175 / hour
Turnaround window: 0–4 hours
Major disruptions that need immediate attention. Call P1 to discuss the impact and availability.
Turnaround windows apply within standard support hours: Monday–Friday, 8 a.m.–5 p.m. Eastern Time. P1 confirms scheduling and coverage for your request. After-hours support is available only through special client arrangements; your service agreement defines those arrangements.
WHEN YOU NEED MORE THAN AN OCCASIONAL FIX
Make support part of a bigger technology plan.
Managed IT & Tech Support brings ongoing system care, monitoring and practical planning into one relationship. Give your team a dependable place to request help and your business a plan for what comes next.
Planning a change or project?
For upgrades, migrations, automation or a wider technology decision, start a conversation about your goals.
HELP US UNDERSTAND THE ISSUE
A clearer request helps the support conversation.
01 / What is affected?
Include your company, the device or service, and a clear description of the problem.
02 / What is the impact?
Explain whether one person or the whole team is affected, and which work cannot continue.
03 / How can we reach you?
Share your contact details and any relevant error messages or recent changes.
Use the ticket form for issue details. Please do not include passwords or authentication codes in your message.
BEFORE YOU REQUEST HELP
Know where to go and what to expect.
How do I request technical support?
Use Support Tickets to send a detailed service request, or start with Live Chat. For a major disruption or complete outage, call (407) 801-1681.
What is the difference between break/fix and managed IT?
Break/fix support addresses a specific issue at an hourly rate. Managed IT adds ongoing technology management, system care and planning under an agreed service scope.
Which hourly rate applies to my request?
The support categories shown are Normal at $75/hour, High at $125/hour and Critical at $175/hour. P1 confirms priority, availability, scope and billing arrangements before work is arranged.
What if Live Chat is offline?
Send a Support Ticket so P1 has your request details. Call P1 for a major disruption or complete outage. Coverage and response arrangements depend on your service plan.
LET'S GET THE CONVERSATION STARTED
Need technical help for your business?
Tell P1 what is happening and how it affects your team. Start with a ticket or a conversation.